Shipping policy
Order Processing and Dispatch
At Mine Cabochon, we take pride in delivering a seamless shopping experience, ensuring your order is handled with utmost care. Our warehouse, strategically located, expedites the shipping process, generally processing orders within 1 to 2 business days. Custom-made items may require additional time, and you will be duly informed.
How long does shipping take?
- Standard:
- Delivery Time: 10-16 Business Days
- Express Shipping:
- Delivery Time: 3-5 Business Days
- Details: Need your order in a hurry? Opt for our express shipping, delivering your purchase within 3-5 business days. It's the perfect choice for those who want their items promptly.
Shipping Excellence Commitment
We are dedicated to excellence and the complete satisfaction of our valued customers. Mine Cabochon proudly extends shipping services globally. Rest assured, we are committed to delivering your order at the earliest. Please consider potential holidays that might impact delivery times. Additionally, take advantage of our same-day dispatch service.
Incorrect Address Disclaimer
To ensure a smooth delivery process, it is your responsibility to verify and enter the correct shipping address. While we strive to expedite processing and shipping, there is a limited window for address corrections. If you suspect an error in the shipping address, please contact us immediately.
Undeliverable Orders
Orders returned due to incorrect shipping information are subject to a restocking fee determined by Mine Cabochon.
Lost/Stolen Packages
Mine Cabochon holds no liability for lost or stolen packages. If your tracking information indicates delivery, but you haven't received your package, please report it to local authorities.
Import Duty and Taxes
When shopping with Mine Cabochon, you have options regarding taxes and import duties. Settle the required fees upon the items' arrival in the destination country.
Acceptance
By accessing our site and placing an order, you willingly accept the terms outlined in this Shipping Policy. Your satisfaction is our priority, and we are committed to delivering your orders promptly and securely. If you have any queries or concerns, feel free to contact us at talk@minecabochon.com. Thank you for choosing Mine Cabochon.